AI Customer Service
AI support agents that actually know your business
Fullview AI uses a combo of what it sees on the user's screen, knowledge base articles and analyzing real user behavior in your application to answer users questions.
Most AI agents fail since they can only chat with users. Fullview can visually guide your users across your product and show them exactly how to accomplish what they want.
Build your own AI support agents
Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.
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Solve any user issue conversationally
Fullview AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
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Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
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Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
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Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
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AI generated visual tours
Full overview & control of AI interactions
See exactly what happened
Integrate Fullview AI with your existing helpdesk
Let human agents jump in when needed
Integrate with
existing support tools
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
AI Customer
Service FAQ
How does Fullview AI for customer service work?
Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.
How can Fullview's AI customer service improve resolution rates and decrease churn?
By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.
Is Fullview AI customer service secure?
Yes. Fullview AI is enterprise-grade and compliant with major data privacy regulations including GDPR and SOC2.
How much does Fullview AI customer service cost?
Fullview offers flexible, outcome-based pricing, tailored to your business size and conversation volume. Custom quotes are available upon request. Book a personal demo here
How hard is it to set up Fullview AI?
Not hard at all, you just paste a line of code in to your product, and Fullview AI can start helping users soon after.
What if I already have a chatbot and/or helpdesk?
Fullview AI works with most popular helpdesks and chatbots. You don’t have to move your whole workflow, Fullview AI will work smoothly with your existing set up!