AI Agents for customer service
The Only AI Support Agent That Can Show & Tell
Fullview's AI support agent uses a combo of what it sees on the user's screen, knowledge base articles and analyzing real user behavior in your application to answer users questions.
Most AI customer service tools fail since they can only chat with users. Fullview can visually guide your users across your product and show them exactly how to accomplish what they want.
Build your own AI agents for customer support
Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.
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Solve any user issue conversationally
Fullview's conversational AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
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Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
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Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
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Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
industry leaders like
Build your own AI agents for customer support
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Spot trends and knowledge gaps
industry leaders like
Let human agents jump in when needed
industry leaders like
Integrate with
existing support tools
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
AI Customer
Service FAQ
How do Fullview's AI agents for customer service work?
Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.
What are AI customer service agents?
AI customer service agents are autonomous support systems that handle customer inquiries, resolve issues, and guide users through products without human intervention. Unlike basic chatbots, modern AI support agents can understand context, take actions, and provide personalized assistance at scale.
How can Fullview's AI customer service improve resolution rates and decrease churn?
By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.
Is Fullview AI customer service secure?
Yes. Fullview AI is enterprise-grade and compliant with major data privacy regulations including GDPR and SOC2.
How much does Fullview AI customer service cost?
Fullview offers flexible, outcome-based pricing, tailored to your business size and conversation volume. Custom quotes are available upon request. Book a personal demo here
How hard is it to set up Fullview AI?
Not hard at all, you just paste a line of code in to your product, and Fullview AI can start helping users soon after.
Can AI agents replace human customer service?
AI customer service agents handle high-volume, repeatable support questions autonomously, but work best alongside human agents. The ideal setup uses AI agents for immediate resolution of common issues while escalating complex cases to human support teams with full context. This hybrid approach reduces support costs while maintaining quality.
What if I already have a chatbot and/or helpdesk?
Fullview AI works with most popular helpdesks and chatbots. You don’t have to move your whole workflow, Fullview AI will work smoothly with your existing set up!