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Real-time Assistance
Cobrowsing allows customer support or sales agents to provide immediate, hands-on help by seeing exactly what the customer sees.
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Enhanced Customer Experience
Visually guide customers through processes and troubleshooting steps. Reduce confusion and frustration, leading to higher customer satisfaction.
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Privacy and Security
Choose what to show and hide with customizable data masking options. Ensuring customer privacy and data security while providing effective support.
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Fullview are experts in the cobrowsing field
Want to learn more?
See the video.
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Cobrowse seamlessly on all major browsers, including Chrome, Safari and Firefox.
Enable cobrowsing directly within your app with just a few lines of code. Guide users live in your websites, web app, or other digital properties.
Unlike other tools, Fullview's cobrowsing can be initiated by support agents with just one click. No confusing meeting codes or links to slow you down or confuse customers.
Participants easily join the co-browsing session by clicking the provided URL or 'Accept Call' pop-up in your web app, making it a breeze to get everyone on the same page.
Fullview's cobrowsing sessions are automatically recorded so you can watch back past sessions for context, reproducing issues or training new staff members.
Fullview's cobrowsing sessions also record technical console and network data from your customer's browser so you can look under the hood, and understand technical issues faster too. Easily send to developers after live sessions.
Hands-on support at a distance. Once you’re on a cobrowsing call with a user, you can request screen control, and use an independent cursor and annotation tools to interact with your user’s screen.
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Cobrowsing typically follows these steps:
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Independent cursor
Annotation tools
Audio & video controls
Chat box
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Both users and agents will enjoy a seamless cobrowsing experience and faster issue resolution without the need for any downloads with Fullview Cobrowse.
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Console errors & warnings
User steps
Network, device & browser info
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In addition, agents can see exactly what users do in their app while on a cobrowsing call to troubleshoot easily and quickly.
Next-Gen Cobrowsing
See and click on your customer's screen to gain instant context to issues without pulling them out of your application. Fully embedded, no downloads.
Record User Issues
Automatically record user activity to see exactly where your customer got stuck. Fullview redacts all private info from screen recordings automatically.
Console & Network Data
Automatically collect and record console and network logs to see under the hood. Easily share with developers as automatic bug reports and context for reproducing issues.
QA Analytics
Analyze both customer and agent activity to ensure top notch CX and quality of care.
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From drawing and highlighting on screen to taking screen control, here is what you can do during a collaborative cobrowsing call.
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Screen control and screen sharing
Use annotation tools to highlight or draw on screen
Click buttons and navigate
Fill fields and submit forms together
Screen share on 3rd party content and websites
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Cobrowse, screen share and interact with your users' screens for real-time collaboration and problem-solving.
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Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors and events.
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Fullview protects sensitive customer data with data masking and strong encryption standards. Fullview is 100% GDPR compliant.
Cobrowse and replay user activity right from your helpdesk and ticketing software
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What our customers say about Fullview
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
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The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Fullview is loved by customer support teams across the globe
Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.
Reduce user frustration or avoid it altogether by solving challenging issues for them with remote screen control. Create personalized experiences at scale to improve retention.
Cobrowsing makes it easy to solve customer support issues in a single browsing session, so your first contact resolution rate and average handle times are about to get a major boost.
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Quickly address and solve technical issues by offering live on-screen assistance to users, providing personalized support.
Demo new features and gather instant feedback.
Introduce new products and features and guide customers on screen to enhance customer success.
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Improve CSAT
Reduce customer effort
Boost customer loyalty
Increase online conversions
Reduce average handle time
Exceed customer expectations
Cobrowsing is used by call centers, SaaS companies, financial services, government agencies, insurance companies and more.
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Fullview Session Replays lets product and customer support teams auto-record all user sessions in their app so they can watch the recordings (both live and historical) to see bugs, user behavior, frustration signals, and other product issues in context. You can see and understand the entire user journey in your app, diagnose bugs faster, deploy the right fixes, and more deeply understand product and customer issues with quantitative and qualitative data. Fullview has powerful filtering and segmentation capabilities, so you can tag, sort, and identify replays of interest in seconds.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
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Book a demo and see what we can do for your buisness.
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