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How Fullview compares to Cohere
Features
Fullview
Cohere
No downloads
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Zero setup required for the end user
Instant in-app calls
Cobrowse with users
Highlight on user's screen
Click on elements and share other tabs
Support requests routing
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Customer sync by default
Customizable privacy features
Technology detection and console logs
Support for iFrames within your app
Filters for user session replays
Fullview is the fastest way to understand and solve customer support issues. Unlike Cohere, you can faster jump to where issues occurred and even watch user sessions before engaging into a call or cobrowsing session.
Lower time to resolution
Faster and more effective in-app communication with your customers.
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Improve CSAT score
Provide your customers with personalized support.
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Works with the tools you already use
Robust integrations for seamless end-to-end customer support.
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Instant in-app calling.
Easily initiate calls and cobrowsing with just one click. No awkward coordination or wasted hours on chat and email, leaving you more time to focus on what really matters: your customers.
Easy in-app screen control
No downloads
Top audio and video quality
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Provide a customized experience.
Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.
Highlight and cobrowse
Multiplayer screen control
Share other tabs and windows
Integrate Fullview with your tech stack.
Leverage our powerful integrations.
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Get instant context with Fullview Console.
See the last 15 minutes of user activity before jumping in a call — including device, network and system information — with Fullview Console.
No more support calls without prior context.
See device, network and system information
Filter by errors, warnings, etc.
Available both inside and outside a call
“We’ve improved onboarding and response rates 2x with Fullview Live.”
Johnathan Bell
CEO and Co-Founder
Jump straight to issues and replicate bugs easily.
Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.
Replicate bugs easily, without having to rely on manual bug reports.
See bugs in context
Recreate bugs without manual reports
Deploy proactive fixes
Fully GDPR compliant.
Only see what you need to see.
Cobrowsing and session replay functionalities are only available within your app, and automatically blur out sensitive information.
Customizable blurring of sensitive information
All data stored in the E.U.
GDPR compliant and ISO 27001 ready
Supercharge customer support
Discover customer and product issues with instant replays, in-app cobrowsing, and console logs.
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