New: Audio Recordings & Transcripts, Agent-Side Screen Sharing & More

July has been eventful, and we're back with another raft of improvements we've made to Fullview!

Here's what's new:

• Transcripts: Generate and search through audio transcripts during cobrowsing calls for immediate context and QA
• Agent-side cobrowsing: Share your screen with users when you need to
• Cobrowse links: Send cobrowsing links via email to initiate cobrowsing calls with offline or unidentified users
• Improved user properties: Get a better overview on the customer details page with user properties
• Better inbound cobrowsing: The cobrowsing requests your users send you are now sorted in a first-come, first-serve fashion

Read on for all the details or try the features out now.

Try it now

Better QA and context with recordings & transcripts

Fullview's new beta launch includes audio recordings and transcripts for cobrowsing recordings, allowing you to listen to or read conversations with customers.

You can review sessions, search for specific keywords, and easily share information with your team. Upcoming features include customer sentiment analysis, speaking distribution, action points and automatic summaries passed along to your ticketing system.

Easily cobrowse with offline or unidentified users

In case you want to connect with a customer who is not logged in or can't be identified, you can now generate a cobrowsing link and send them an email invite straight from Fullview's UI.

Share your screen with users when you need to

You told us that you need to share your screen with your customers sometimes and we listened! We're happy to announce that Fullview's cobrowsing now supports agent-side screen sharing.

Whether it's a PDF, a local file, or a third-party system, you can now share your screen with one click and seamlessly return to cobrowsing when you're done screen sharing.

All the information you need — at a glance

You might have noticed the customer details page has received a significant design upgrade.

It's now more intuitive and allows you to visualize all the custom user properties you're interested in. We hope you love it as much as we do!

Support customers exactly when they need it

It's crucial for your customers to request help directly from your product without unnecessary steps when they need assistance.

That's why we've improved our inbound cobrowsing requests, offering a better user experience for both customers and agents. Requests are now handled on a first-come, first-served basis, minimizing wait times and providing visibility into when and from which page the requests were generated. We look forward to your feedback!