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Lower time to resolution
Jump to where issues occurred, watch what happened and understand customers' problems faster.
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Break down silos
Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.
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Faster troubleshooting
Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.
“Fullview has helped us replicate bugs and understand how we can improve our user journey. We now mention them to every SaaS company we meet.”
Johnathan Bell
CEO and Co-Founder
Trusted by leading SaaS teams
Fullview has definitely helped in cases where we weren't sure what was going on, making it clearer what really happened and how customers interacted with our platform. It makes things easier both internally and on calls with customers.
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Emil Petersen
CEO and Co-founder
The replays are definitely a game-changer in this industry. It means that everyone is working with the exact same information all the time.
Lee Oldham
Platform Support Manager
Ever since we started using Fullview, we mention it to every SaaS company we meet.
Emilien Poten
CTO
The replays and the cobrowsing were a huge feature for me. We have seen Intercom threads be solved 25% to 30% faster after installing Fullview.
Greg Leizerowicz
CTO
Our process is more seamless after installing Fullview. It’s easier to escalate the issues that can’t be resolved via chat or email and resolve them quickly with cobrowsing.
Kenneth Svenningsen
COO
Fullview has also helped us replicate bugs and understand how we can improve our user journey.
Johnathan Bell
CEO and Co-Founder
What is troubleshooting?
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Console Logs
Access console data from user activity for a deeper look.
With a comprehensive overview of console errors, network details, warnings, user actions, frustration signals, device information, and more, Fullview Console simplifies problem diagnosis and troubleshooting.
Faster debugging
See console information like user steps, device info, errors, warnings, frustration signals, network info, and more to instantly debug with your developers.
Powerful filters
Auto-record and filter user sessions to segment by them by console errors, console warnings, and rage clicks to surface interesting sessions instantly.
No more manual bug reports
Send session recordings and console logs directly to your developers so they can see exactly what happened on your user’s side, without having to worry about replicating a bug or issue.
100% GDPR compliant
Record console data in your product without compromising GDPR and privacy. Customize what data you choose to capture. Fully encrypted.
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See exactly what happened
with Fullview console logs
Identify friction points and understand issues in seconds.
Follow the user journey, both visually and under the hood
Spot sessions containing errors and jump straight to them
You’re in good company
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What our customers say about Fullview
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
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The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Fullview is loved by customer support teams across the globe
Fullview console logs simplifies support with comprehensive data during live cobrowsing and replays, allowing fast issue resolution without back-and-forth.
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Fullview is backed by CEOs and support execs from world-class companies
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."
Jeppe Rindom, CEO & Founder, Pleo
See console information, including meta events and metadata
All the data you need is there. Browser, OS, DOM events, button clicks, script errors and a lot more. Apply filters for user steps, errors, warnings or logs and find what you are looking for in seconds.
Access user’s metadata
Access user’s meta events
Filter by user steps, errors, warnings or logs
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Complete picture for both live and asynchronous support
The Fullview console is available for both session replays and live cobrowsing calls. You can filter for specific events and spot issues in seconds.
View frontend data
View backend data
View console information in and outside of calls
Finding bugs couldn't be easier
With Fullview, support teams and developers can look under the hood in real-time, solving issues and squashing bugs with all the information they need at their fingertips.
No more manual bug reports
Easy context for technical issues
See full user journey
Simplify your support workflow mess with our all-in-one solution
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
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Automate bug reporting
Sending reports to your developers will take you seconds. Watch a session replay, identify the issue and press a button to send a ticket to Jira, GitHub, Linear or other integrations we'll offer soon.
Automatic error detection
Automatic bug reporting features
Powerful integrations
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FAQ
What are Fullview console logs?
Fullview Console is a side-panel available both during live cobrowsing calls and session replays (ongoing and completed) that displays console information relevant to that session or cobrowsing call. You can see exactly what is going on ‘under the hood’ on your user’s side with a comprehensive account of console errors, network information, warnings, user steps, frustration signals, device information, and more. This makes it easy to diagnose problems and troubleshoot customer and product issues — without having to go back-and-forth with the customer trying to understand the issue.
How can I get access to Fullview console logs?
Fullview Console is a feature that is included in all our cobrowsing and session replay plans. You don’t need to do anything extra to enable console logs — Fullview automatically collects this information when a session is being recorded or a cobrowsing call is taking place.
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