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Support customers faster with instant context on their issues
Fullview lets you cobrowse with customers for in-app screen control and automatically record user sessions for faster context on issues.
Cobrowse
Take control of a customer's session with in-app screen control. Click and guide them faster. No downloads necessary.
Replay Issues
Auto-record user sessions and watch them back to see issues play out on your users' screens. See exactly what occurred before someone submitted a support request.
Get to resolution faster
Talk to your user, send chats, draw on screen, highlight what’s important and speed up time-to-resolution.
Troubleshoot with ease
See and filter console information like user journey, console errors, network and device information for effortless troubleshooting.
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Leading support teams use Fullview as an integral part of their customer support workflows.
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Why use Fullview for faster support?
Monitor issues in real-time
Record and watch app sessions on an ongoing basis to instantly spot users in trouble. Filter replays by user, date, org., warnings, errors & custom labels.
Security and compliance
Fullview is built with security and privacy at top of mind. Fully GDPR compliant, SSO and SAML2.0 friendly, with custom data masking controls.
Take control when you need to
Solving technical support requests over chat and email is hard. With Fullview, you can start a call with a user from within your app, take control of their screen, and solve the issue yourself.
Integrate with your stack
Fullview seamlessly integrates with your existing customer support stack and live chat providers.
Cut out the back-and-forth
Gain quicker context into user-reported issues and see exactly what happened before a user submitted a ticket.
Easy implementation
Setting up Fullview on your web app is as easy as copy-pasting a few lines of code on your site. Your customers don’t have to do anything at their end.
Hear from our customers
Learn how Fullview has helped leading customer support teams increase customer satisfaction, lower average resolution time, and effectively address user needs.
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The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Seamlessly integrate Fullview into your support stack and workflows
Cobrowse and replay user activity right from your helpdesk and ticketing software
Cobrowsing
Start in-app cobrowsing to control and highlight on your customer's screen
Replaces:
Session Replays
Automatically record user sessions to see issues and bugs in context, and solve support requests faster.
Replaces:
Console data
See your customer's journey and get full context for recreating issues and troubleshooting bugs. Built for support and engineering teams.
Ready to offer faster and better support?
Solve customer support tickets faster with Fullview's cobrowsing and session replays. Integrates with all major ticketing systems.
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