AI CHATBOT FOR CUSTOMER SERVICE
You need an AI Chatbot that can do more than just text
Show and Tell
Fullview AI doesn't just answer the user's question, it analyzes your users screen and autogenerates visual tours for any scenario on-demand, turning product support user education into a breeze.
Full overview & control of AI interactions
Our AI Library gives you organised topical overview of every interaction, resolution analytics and allows you to modify specific AI behaviour. You stay in control while allowing AI to scale personalized support experiences.
See exactly what happened
For every user interaction with Fullview AI, you can see exactly what happened via automatic screen recordings. This allows you to improve both your support as well as investigate issues with technical teams.
Integrate Fullview AI with your existing helpdesk
Fullview AI works with Intercom Fin, Zendesk Ultimate, Ada and other chatbots. Integrate with 3rd party chat interfaces and routing workflows.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can visually guide users with embedded remote access and cobrowsing.
AI generated visual tours
Full overview & control of AI interactions
See exactly what happened
Integrate Fullview AI with your existing helpdesk
Let human agents jump in when needed
More than just a
Chatbot
Tell the customer
Fullview can read your knowledge base, as well as understand your product, making it the best chatbot for answering questions about your product.
Show the customer
Allow our AI agent to create drawings and annotations for every single scenario in your application to visually guide users step-by-step on their screen. No manual creation or maintenance needed.
Go beyond chatbots.
Create AI concierge experiences
Why generic chatbots fail
Traditional AI Chatbots only summarize your help articles and give that as an answer, lacking any greater context and knowledge of what is actually happening in your product
Fullview is accurate, and context-aware
Fullview not only understands your knowledge base, but it also knows your product in and out. Fullview can see the users screen, so it can guide your users visually for any task they wish to do.
Full overview & control of AI interactions.
Our AI Library gives you organised topical overview of every interaction and allows you to modify specific behaviour. You stay in control while allowing AI to scale personalized support experiences.
FAQs
How does Fullview AI for customer service work?
Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.
How can Fullview's AI customer service improve resolution rates and decrease churn?
By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.