All Posts Tagged CX

Topic Results

May 28, 2024

What Is Customer Collaboration (With Examples)

What is customer collaboration? We've done a detailed breakdown, including examples, and reviews of different collaboration software.

May 28, 2024

‍7 Best Digital Onboarding Solutions

We explore the seven best digital onboarding solutions on the market in 2024, including Fullview, Trulioo and Onfido.

May 22, 2024

6 Successful Customer Service Collaboration Examples

We cover customer service collaboration & give six examples to illustrate from interdepartmental task forces to customer feedback analysis.

May 22, 2024

Best Digital Onboarding Software

Discover why digital onboarding software like Fullview is essential for modern businesses to enhance efficiency, integration and user experi

May 17, 2024

5 Best Onboarding SaaS Tools

Discover the top SaaS onboarding tools that enhance user comfort and proficiency, boosting software value and productivity for your business

May 17, 2024

User Onboarding Platform - Best Tools for Small Business

Explore top user onboarding platforms for small businesses to enhance first impressions and ensure smooth software adoption.

May 10, 2024

10 Best Customer Onboarding Software in 2024

Looking for the best customer onboarding software to get new users off to a flying start? We've reviewed the top options available.

May 10, 2024

5 Best Onboarding Softwares For Employees in 2024

Confused by employees onboarding software options? This guide explores top picks to help you find the perfect fit for you.

May 10, 2024

10 Best Practices for Onboarding New Clients

Crack the client onboarding code. Discover 10 best practices and how Fullview's cobrowsing supercharges the process.

March 26, 2024

Apple To Include Cobrowsing In The Vision Pro

Apple may be bringing cobrowsing to its VR headset. Here's what that could look like and the applications that it has.

January 16, 2024

Best Chrome Remote Desktop Alternatives in 2024

Chrome Remote Desktop is a popular remote access solution for sales and customer support teams. But what are some alternatives? We explore.

January 16, 2024

Best Salesforce Integrations in 2024

Salesforce is a powerful CRM and support platform that has an extensive app ecosystem to augment its native functionality. We cover the best

January 16, 2024

Best Connectwise ScreenConnect Alternatives in 2024

ConnectWise ScreenConnect is a popular remote access solution for sales and customer support teams. But what are some alternatives?

January 16, 2024

Glia: Product Overview & Best Alternatives In 2024

Discover Glia cobrowsing all-in-one solution for sales & support teams. Learn about alternatives like Fullview, Surfly, Glance, & Upscope

January 15, 2024

6 Best Knowledge Base Software in 2024

Explore the leading knowledge base software options for 2024, categorized by their features, pros, cons, pricing, and user reviews.

January 15, 2024

Cobrowse.io: Product Overview & Alternatives

Cobrowse.io is a popular cobrowsing solution for sales and customer support teams. Here’s a comprehensive overview and the best alternatives

January 15, 2024

How To Build And Scale A Customer Success Team

So you want to build a customer success team but you aren’t sure where to start? We’ll cover everything you need to know in this post.

January 15, 2024

20 Customer Success KPIs and Metrics To Track In 2024

From CSAT to NRR, here are the most important customer success metrics your company should be tracking in 2024.

January 12, 2024

What Is A Customer Health Score & How To Calculate It?

A customer health score can tell you a lot about which customers are likely to stick around — and which ones are in danger of churning.

January 12, 2024

What Is A Customer Success Plan & How To Create One (Free Templates)

Customer success is crucial for any SaaS company to get right and it all starts with a good plan. Here are some tips and templates.

January 12, 2024

How To Improve Customer Lifetime Value

Increasing your customer lifetime value (CLV) is crucial if you want run a sustainable, growing business. Here are the best ways to improve.

January 12, 2024

What Does A Customer Support Agent Do? 10 Roles & Responsibilities

From updating help articles to resolving tickets to cobrowsing with users, the job of a customer support agent is varied and rewarding.

January 12, 2024

Best AnyDesk Alternatives in 2024

AnyDesk is a popular remote access solution for sales and customer support teams. But what are some alternatives?

January 12, 2024

5 Best Tools & Software for Customer Centricity

Explore the leading customer centricity software options for 2023, categorized by their features, pros, cons, pricing, and user reviews.

January 10, 2024

Sales & Customer Service: Differences & How They Can Work Together

Sales and customer service share some key differences, but harnessing these two functions together is the secret to business success.

January 10, 2024

Is Screen Sharing Safe?

Screen sharing is a common online activity, but is it safe? We’ve broken down everything you need to be aware of in this post.

January 10, 2024

Common Customer Service Interview Questions

Here are all the questions you’ll need to prepare to nail your customer service interview. We give you tips on how to answer and examples.

January 10, 2024

What Is Software Troubleshooting? Uses and Best Practices

Troubleshooting is an essential of customer service in the tech industry. But what does it entail? We break that down.

January 10, 2024

How To Calculate Cost Per Inbound And Outbound Call For Call Centers

Keeping track of your cost-per-call is an important way to measure how efficient your call center is. Here’s how to calculate it.

January 10, 2024

Call Center Organizational Structure: How To Build It The Right Way

The right call center organizational structure can have huge effects on how efficient your call center is and metrics like CSAT.

January 10, 2024

10 Best Customer Support Channels In 2024

From live chat to social media, to cobrowsing & email, here's an overview of the best customer service support channels you should invest in

January 10, 2024

Glance Cobrowsing: Product Overview & Alternatives in 2024

Glance is a popular cobrowsing solution for sales and customer support teams. Here’s a comprehensive overview and the best alternatives.

January 10, 2024

How To Use Salesforce For Customer Success & Retention

Salesforce is a powerful CRM that you can use for everything from customer support to customer success. Here’s how to make the most of it.

January 10, 2024

A History Of Customer Service

Customer service has been around in some shape or form for thousands of years, but here’s a breakdown of the modern history of the field.

January 10, 2024

The Future Of Customer Service: 7 Customer Service Trends To Pay Attention To

Customer service has been around in some shape or form for thousands of years, but here’s a breakdown of the modern history of the field.

January 10, 2024

Why Is Consistency In Customer Service Important?

Consistency is one of the key qualities in customer service. Here’s what it means, why it’s so important, and how you can get it right.

January 10, 2024

What Are Customer Service Reports & How To Write Them (Free Template)

Writing effective customer service reports in essential if you want to track and demonstrate the impact of your customer support team.

January 10, 2024

FastViewer vs Teamviewer: Product Comparison & Best Remote Desktop Alternatives in 2024

FastViewer and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons and pricing.

November 30, 2023

Mouseflow vs Microsoft Clarity: Product Overview and Alternatives

Mouseflow and Microsoft Clarity are two popular digital analytics software applications for businesses. But which is better?

November 30, 2023

Inspectlet vs FullStory: Which Is The Better Session Replay Tool?

Inspectlet and FullStory are two popular digital analytics software applications for businesses. But which is better? We break it down.

November 30, 2023

Chrome Remote Desktop vs AnyViewer: Overview & Alternatives

Chrome Remote Desktop and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons & pricing.

January 4, 2024

Best Remote Desktop Access Software In 2024

Remote access is used in everything from remote work to remote customer support. But what are the best tools on the market?

November 30, 2023

Microsoft Clarity vs. FullStory: Which Is The Better Analytics And Session Replays Product?

Microsoft Clarity and FullStory are two popular web analytics solutions — but which is right for your use case? Here’s the breakdown.

January 4, 2024

DWservice vs Teamviewer: Product Comparison & Best Remote Desktop Alternatives in 2024

DWservice and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons, pricing & alternatives.

November 30, 2023

Hotjar vs Visual Website Optimizer: Which Is The Better Web Analytics Tool?

Visual Website Optimizer and Hotjar are two popular digital analytics software applications for businesses. But which is better?

January 4, 2024

The 16 Best Customer Success Software In 2024

Explore the top-rated customer success software tools for 2024. Read reviews, compare features, and find the ideal software to enhance CS.

November 30, 2023

4 Best Customer Service Issue Tracking Software In 2024

Tracking issues accurately is essential in customer service. Here are the best software tools to do that in 2024.

January 9, 2024

9 Best Call Center Software in 2024

Explore the leading call center software options for 2024, categorized by their features, pros, cons & pricing.

November 30, 2023

FullStory vs DataDog: Comparison & Best Alternatives

Inspectlet and FullStory are two popular digital analytics software applications for businesses. But which is better? We break that down.

January 9, 2024

Best Helpdesk Ticketing Software In 2024

Helpdesk software is a fundamental part of every company’s customer support setup. But which ones are the best in 2024?

November 30, 2023

Intercom vs HubSpot: Which Is The Better Customer Support Solution?

Intercom and Hubspot are two popular software tools for customer service teams. But which one is superior? We take a look.

November 30, 2023

How To Manage Your Customer Support Team The Right Way

Managing a customer support team isn’t easy, but with these tips and tricks, you’ll be well-equipped to lead a team of productive agents.

November 30, 2023

10 Ways To Increase Customer Service Efficiency

Increasing the efficiency of your customer support team can improve customer satisfaction and reduce costs. Here are some of the best ways.

November 30, 2023

FullStory vs Google Analytics: Which Is The Best Web Analytics Solution?

GA and FullStory are two popular digital analytics software applications for businesses. But which is better? We break down features & pros.

November 30, 2023

Customer Success vs Customer Satisfaction: What’s The difference?

Customer success and customer satisfaction are often thrown around in the context of the tech industry. But what do they mean?

November 30, 2023

What Is Inbound Customer Support?

What are inbound customer service and call centers? We break down definitions, benefits, & best practices of this important support channel.

November 30, 2023

What Is Customer Support Live Chat?

What is customer support live chat? We break down definitions, benefits, and best practices of this important support channel.

November 30, 2023

What Is Applications Support?

Applications support is crucial for companies with any sort of digital presence. But what is it and how does it differ from tech support?

November 30, 2023

Multilingual Customer Support: How To Do It The Right Way

What is multilingual customer support and why is it important? We break down definitions, benefits, and best practices.

November 30, 2023

8 Ways Social Media Is Changing Customer Service

Social media has been transformative when it comes to how we communicate on a personal level. It's changing how companies communicate too.

November 30, 2023

What Are Service Level Agreements (SLAs)?

Service Level Agreements ensure vendors and customers are on the same page about deliverables. Here's what you need to know about SLAs.

November 29, 2023

Screenconnect vs Teamviewer: Overview and Alternatives

Screenconnect and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons, and alternatives.

November 29, 2023

Windows RDP vs Teamviewer: Overview and Alternatives

Windows RDP and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons & alternatives.

November 29, 2023

UXCam vs Smartlook: Overview and Alternatives

UXCam and Smartlook are two popular digital analytics software applications for businesses. But which is better?

November 29, 2023

Zoho Assist vs Teamviewer: Product Overview & Alternatives

Zoho Assist and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons, and pricing.

November 29, 2023

Hotjar vs Amplitude: Overview and Alternatives

Amplitude and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break it down.

November 29, 2023

Chrome Desktop vs TeamViewer: Product Overview & Alternatives

Chrome Remote Desktop and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons & pricing.

November 29, 2023

Microsoft Clarity vs Smartlook: Which Is The Better Session Replays Software?

Smartlook and Microsoft Clarity are two popular digital analytics software applications for businesses. But which is better? We explore.

January 9, 2024

CrazyEgg vs Hotjar: Product Comparison & Best Alternatives in 2024

CrazyEgg and Hotjar are two popular session replay software applications for businesses. But which is better?

November 29, 2023

How Digital Transformation Is Changing Customer Experience (CX)

Digital transformation can help you personalize CX, offer integrated and cohesive multi-channel journeys, and inspire customer loyalty.

November 29, 2023

What Is A Customer Support Ticket?

A customer support ticket is a record of a customer’s inquiry. It includes details about the customer and information about their request.

November 29, 2023

Inspectlet vs. Hotjar: Which Is The Better Session Replay Tool?

Inspectlet and Hotjar are two popular digital analytics software applications for businesses. But which is better?

November 28, 2023

Logrocket vs Hotjar: Which Is The Better Web Analytics Tool?

LogRocket and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break things down.

November 28, 2023

Mixpanel vs Hotjar: Which Is The Better Web Analytics Tool?

Mixpanel and Hotjar are two popular digital analytics software applications for businesses. But which is better? We break it down.

November 28, 2023

What Is A Customer Success Engineer?

Customer success is crucial; there are many different roles & titles. In this post, we’ll break down what a customer success engineer does.

November 28, 2023

10 Ways To Motivate Your Customer Support Team

Customer support is an industry that is prone to turnover and burnout. Taking steps to motivate your customer support agents can help.

November 28, 2023

How Many Accounts Should A Customer Success Manager (CSM) Have?

What’s the golden ratio when it comes to customer success managers and client accounts? We break it down in this post.

November 28, 2023

8 Ways To Use WhatsApp For Customer Service

WhatsApp is one of the most popular instant messaging platforms, but do you know you can use it to level up your customer support?

January 9, 2024

3 Best Intercom Alternatives in 2024

Intercom is a world-class customer support solution, but it’s pricey and can be hard to use. Here are the best alternatives in 2024.

November 21, 2023

Microsoft Clarity vs Hotjar: Which Is The Better Session Replays Software?

Hotjar and Microsoft Clarity are two popular digital analytics software applications for businesses. But which is better? We explore.

November 21, 2023

Appcues vs Intercom: Overview & Alternatives

Intercom and Appcues are two popular software tools for product adoption. But which one is superior? We take a look.

November 21, 2023

AnyDesk vs Chrome Remote Desktop: Which Is The Better Remote Access Solution?

Anydesk and Chrome Remote Desktop are two popular remote access software for businesses. We break down features, pros, cons & pricing.

January 9, 2024

CrazyEgg vs FullStory: Comparison & Best Alternatives in 2024

Crazy Egg and FullStory are two popular digital analytics software applications for businesses. But which is better? We break things down.

November 21, 2023

High-Touch vs Low-Touch Customer Service

Explore the difference between high-touch and low-touch customer service, from definitions and examples to pros, cons, & implementation.

November 21, 2023

20+ Of The Best Customer Support Resources: Books, Podcasts & More

We cover the best customer support and CX resources from books to podcasts to blogs to communities and more.

November 21, 2023

Drift vs Intercom: Product Overview & Alternatives

Intercom and Drift are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

What Is Call Abandonment Rate? Definition & Industry Standards

Call abandonment rate is a key call center metric. But what is it and how to measure it? And what benchmarks should you be aiming for.

November 20, 2023

Customer Experience vs Customer Engagement: Why Both Are So Crucial

Customer experience and customer engagement are both crucial to long-term business success. But what are the differences between them?

November 20, 2023

Intercom vs Tidio: Which Is The Better Conversational Support Solution?

Intercom and Tidio are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

Intercom vs Salesforce: Which Is The Better Customer Support Solution?

Intercom and Salesforce are two popular software tools for customer service teams. But which one is superior? We take a look.

November 20, 2023

How To Deal With Abusive Customers

Dealing with irate customers is an unfortunate reality of working in customer support. Here are the best ways to handle the situation.

November 20, 2023

What Is Customer Churn Analysis?

What is customer churn analysis and how to analyze it the right way? We break things down in this post.

November 20, 2023

ContentSquare vs Hotjar: Key Features & Best Alternatives

Contentsquare and Hotjar are two popular session replay software applications for businesses. But which is better? We break things down.

November 20, 2023

Contentsquare vs FullStory: Which Is The Better Session Replays Software?

Contentsquare and FullStory are two popular session replay software applications for businesses. But which is better? We break down features

November 20, 2023

31 Of The Best Ways To Reduce AHT (Average Handle Time)

This comprehensive guide outlines 31 practical methods to reduce AHT, from gathering information at the start of a call to cobrowsing.

January 9, 2024

ConnectWise vs Teamviewer: Best Remote Desktop & Alternatives in 2024

Connectwise and Teamviewer are two popular remote access software for businesses. We break down features, pros, cons, pricing, and alternati

November 15, 2023

Crisp vs Intercom: Overview & Alternatives

Intercom and Crisp are two popular software tools for customer service teams. But which one is superior? We take a look.

November 15, 2023

What Is A Customer Base (Including Foolproof Ways To Grow Yours)

What is a customer base and why is it important? What are the best ways to grow and retain your client base? We delve deeper in this post.

November 15, 2023

12 Tips When Saying No To Customers

Saying ‘no’ to customers the right way can turn customer frustration into customer delight. In this post, we break down all the best tips wh

January 3, 2024

3 Best Alternatives To Zendesk in 2024

Zendesk is a world-class customer support solution, but it’s pricey and can be hard to use. Here are the best alternatives in 2024.