So you’re looking for the best cobrowsing software app but aren’t sure where to start? We’ve got you covered.
Cobrowsing is a relatively new technology but it’s having a huge impact — especially in the business world. From remote team collaboration to customer service, applications are wide ranging and can have a significant impact on CSAT, team productivity, and company revenue.
With more cobrowsing vendors on the market than ever before, we thought we’d give you a comprehensive overview of features, pricing, user reviews and much more.
10 Best Cobrowsing Softwares
Fullview
Specifically built for customer support teams to reduce average time-to-resolution and increase CSAT, Fullview comes packed with features such as embedded cobrowsing, one-click screen control, annotation tools, conversational intelligence, session replays, console logs and more so companies can take their customer experience to the next level.
Ideal for
- Customer support and technical support teams looking to boost CSAT and decrease average resolution time
- Sales teams looking to close deals and give better product demos
Top features
- Embedded cobrowsing to guide users on screen in real time
- Console logs for easier troubleshooting
- Session replays to automatically record user sessions in your web app or on your website to see issues in context
- Conversational AI for sentiment analysis, QA and team coaching.
User reviews
Fullview has earned a rating of 4.7 out of 5 stars on G2. Many users appreciate the convenience of zero-download screen control, managing to cut resolution time by over 30%. Additionally, the swift response of the customer support team has garnered high praise from customers.
SessionStack
SessionStack is a digital experience analytics platform that includes tools such as cobrowsing, AI insights, user segmentation and more.
Ideal for
- CX teams looking to improve their digital experiences
Top features
- AI insights
- Session replays
- User segmentation
User reviews
With a 4.9-star rating on G2, users love how easy it is to detect bugs using SessionStack’s session replays. However, some users have complained that the interface is confusing.
Cobrowse.io
Cobrowse.io is a nifty little cobrowsing tool for teams that are looking for a single-purpose cobrowsing solution. It simplifies remote screen control and supports mobile cobrowsing. However, it has a more limited feature set compared to more comprehensive tools.
Ideal for
- Small teams looking for a dedicated cobrowsing tool
Top features
- Mobile cobrowsing
- Self-hosting options
User reviews
With a 5-star rating on G2, Cobrowse.io is praised for its ease of use and customization options, though noted for its expense and setup complexity by a small number of reviewers.
Cohere
Cohere is another — if lesser known — cobrowsing choice that claims to help companies cut down resolution time by up to 41% and boost first contact resolution rates.
Ideal for
- Customer support teams looking to decrease resolution time
Top features
- One-click cobrowsing
User reviews
Cohere boasts a 4.8-star rating on G2, with praise for its efficiency in supporting customers. Criticism includes internal disorganization and its relatively high cost compared to competitors.
Surfly
Surfly is one of the most well-known cobrowsing vendors on the market. Unlike some of the other one-click cobrowsing software on this list, Surfly cobrowsing sessions require a link that participants need to join in order to begin the session and cannot be initiated directly.
Ideal for
- Companies with hybrid or remote workers looking for a more collaborative solution that Zoom
Top features
- E-signing
- Cobrowsing audit logs
User reviews
Surfly has a 4.8-star rating on G2. Customers have noted that they are thoroughly impressed with the level of assistance Surfly provides and the the ease of integration. However, some users noted that "since it's a web-based session management platform, slight connectivity issues can impose significant session timeout" and that the "user interface is not very friendly."
Glia
Glia is a cobrowsing solution especially suited to video banking. As more and more banking interactions move online, it is imperative for banks and other financial institutions to think of better ways in which to collaborate with clients virtually. Cobrowsing can provide context, clarity and meaningful experiences when implemented as one part of a bank’s larger digital banking strategy, which is what Glia helps with.
Ideal for
- Companies that are looking for an omni-channel CX software with additional features such as voice messaging and chatbots.
Top features
- Omni-channel CX solution with chatbots, SMS, voice messaging and more.
User reviews
Glia has a 4.8-star rating on G2. Customers have noted that "Glia has been very user-friendly for our team." and that "logging in and being able to quickly connect with our members daily over chat has helped enhance the member experience." However, customers have deducted points from the platform because "the ability to see, from a technical perspective, the quality of our calls is not available" and "there is a lack of communication on the status of feature integrations."
Crisp
Crisp is a customer communication platform that provides a range of features for marketing, sales, and customer service reps. It is designed to help businesses engage with customers efficiently. Cobrowsing with Crisp does not require you to install or download the software. Agents can start a cobrowsing session with the customer in real-time, providing assistance as needed.
Ideal for
- Companies looking for a customer support chat solution that also supports cobrowsing
Top features
- Customer chat with cobrowsing
User reviews
Crisp has a 4.6 rating on G2. Customers have raved that the product is easy to use and has all the necessary functionalities for support tickets. However, some users have noted that "managing contacts could be better” and that Crisp lacks features.
Upscope
Upscope is an interactive cobrowsing solution that can help sales teams improve product demos. With Upscope, sales reps can get access to a prospect's screen in a few clicks and use multi-cursor screen control, annotation tools, and more to make sales demos more engaging.
Ideal for
- Sales teams looking to create more engaging product demos
Top features
- Personal cobrowsing link
- Cobrowsing API
User reviews
Upscope has a 4.7-star rating on G2. Customers love the integration of Upscope with Intercom. However, some customers have expressed concern over certain aspects of the integration, such as team permissions being hard to set up.
TeamViewer Remote
TeamViewer is a popular remote access application. Unlike embedded cobrowsing, which allows real-time, shared web browsing within an app, remote access provides control over a user's entire device. This makes it particularly suitable for internal IT teams that need full access to employee systems.
Ideal for
- Internal IT teams that need to support and manage an organization’s IT infrastructure and assist their coworkers with software and hardware issues.
Top features
- Remote access
- Unattended access
User reviews
TeamViewer has a 4.5 out of 5 stars rating on G2. Users praise its ease of use and functionality. However, some have docked points for its clunky interface and cost.
AnyDesk
AnyDesk is another popular remote access software that is used by internal IT teams. It is a secure and fast alternative to TeamViewer.
Ideal for
- Internal IT teams who need to assist coworkers with software and hardware issues.
Top features
- Remote desktop control
- Unattended access
User reviews
AnyDesk also has a rating of 4.5 on G2 and is praised for its ease of use and affordability. Many users have described the software as "easy to use" and "very secure." However, other users have noted that there can be lags in audio and it can cause systems to overheat.
Comparison of cobrowsing apps
Still unsure? We thought we’d put together a quick, high-level overview of all the options in this chart for easy reference.
Frequently Asked Questions
What is the easiest co-browsing software?
The easiest cobrowsing software app on the market is Fullview. It takes no more than 15 minutes to install, and, once installed, you can initiate a cobrowsing call with a user in your web app or on your website in seconds. Fullview’s cobrowsing solution also features robust integrations, so you can easily initiate cobrowsing calls from the software you already use for support, including Intercom, Zendesk, and Salesforce.
How does the cobrowsing tool integrate with existing customer support or CRM systems?
Integrating Fullview with existing customer support or CRM systems is easy. You’ll have to sign up for a Fullview account and install a snippet of code into your code base. This allows Fullview to pull all your customers into your Fullview dashboard from where you can directly initiate co- browsing calls with them. Then, find the Fullview app listing on the Intercom, Zendesk, or Salesforce app store and follow the on-screen instructions in order to get the Fullview add-on. This will allow you to initiate cobrowsing calls straight from a support ticket so you can support users faster and more efficiently.
Is there an Enterprise Cobrowsing Software Solution?
Yes, Fullview is a great cobrowsing solution for enterprises looking for better way to offer live and asynchronous support to their users. We have custom enterprise plans with volume discounts and enterprise-grade infrastructure. Our enterprise plan also includes custom implementation help. Fullview is used by enterprise customer support teams to increase customer and agent satisfaction while decreasing average time-to-resolution.
Winner - The Verdict
Cobrowsing technology is revolutionizing business operations by enhancing team collaboration and customer service. The best cobrowsing apps offer a variety of features, such as real-time screen control and session replays, catering to diverse needs. With multiple options available, companies can select the right tool to boost productivity, customer satisfaction, and revenue.
If you’re looking for an easy embedded cobrowsing solution built specifically for customer support teams, give Fullview a try. It takes no more than 15 minutes to install and can be used in conjunction with the software you already use to support your customers. Book a demo today.
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